Shipping & Returns

UK Deliveries

  • Postage and packing will be £5.95 for any orders totalling under £350. For any total order over £350 postage and packing will be free of charge.

Deliveries to EU countries

  • Postage and packing will be £19.95 for any order.

Deliveries outside EU countries

  • Deliveries to any country outside the EU we will charge £39.95 on any order, but we reserve the right to charge additionally if the delivery cost exceeds this amount.

Order Cancellation

We treat our customers with utmost respect and our customers have the right to cancel their order. Should you wish to cancel your order, the following terms apply.

  • Notify us by email as soon as possible.
  • Order cancellation for customised products will be charged at 20% of the value of the cancelled product. This is if the manufacturing process has commenced.

Returns

  • Any goods that do not meet with your expectations must be returned within 14 days of date of receipt.
  • Returned items must be in a clean and unused condition in its original packaging with its original labels attached.
  • If returning from overseas, any costs incurred by Bedgebury Collection will be deducted from the refund.
  • Items returned must be insured by the sender as we cannot take responsibility for any items lost in the post.
  • Damaged and defective goods can be returned for inspection. A minimum of 30 days time must be allowed.
  • A replacement or full refund will be given less any external charges incurred, packaging and postage.
  • The return will be credited when the returned goods have been received by us, except for international returns made via DHL, FedEx, TNT, UPS, etc. which will be credited after 45 days due to possible charges from these carriers against the receiver.

Contact phone: 01580 211 602


Mobile phone: 07769 278 809


E-mail address:


Address: Bedgebury Collection, Bedgebury Park, Lady Oak Lane, Goudhurst, Kent GB. TN17 2SH

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